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Retail 'know-how' that is aimed at giving subscribers a real insight into issues facing your business today.

Food Halls - April 3 2019

Effective Growth Through Promotions

Duncan SymeDuncan Syme

Whether you are starting a new business or looking to grow your existing store, promotions, done properly, are a great way to get your bottom line racing.

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Food Halls - March 24 2019

Experience Matters

John StanleyJohn Stanley

Like it or not, we now live in an "Experience Economy", where, as the Harvard Business Review so eloquently put it, "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event."

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Food Halls - March 12 2019

Curb Appeal

John StanleyJohn Stanley

In a rapidly changing retail world, we often spend too much of our time focusing on what's happening inside our stores while forgetting that the customer's journey starts from the outside. Using a few simple rules, you can make sure you are looking your best to give visitors to your store a consistently remarkable experience from start to finish.

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Food Halls - February 26 2019

"Going Naked": The Drive Towards Zero Waste

John StanleyJohn Stanley

In its most basic form, zero waste is about significantly reducing, and eventually eliminating, the volume of resources that we send to be disposed of. Retailers in the Food Sector have an opportunity now to make a positive impact and, with the right approach, it can be good for your business as well as the environment.

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Food Halls - February 20 2019

Rewarding Loyalty

Duncan SymeDuncan Syme

In the first of a series on customer loyalty and promotional offers, Duncan Syme considers how retailers need to focus on the customer's perspective and keep it at the heart of your offering.

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Insights - February 11 2019

Quality Is Better Than Chocolate

Nigel BogleNigel Bogle

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives.

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Farm Shops - February 3 2019

Predictions In Retail

John StanleyJohn Stanley

In this series of blogs, we will explore the experience economy as it relates to the farm retail sector.

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Coffee Shops - December 6 2018

Service Charges & Gratuities - For Restaurants & Bars

Jonathan CrozierJonathan Crozier

In bar and restaurant environments, providing great service to your customers can set you apart from the competition. See how our flexible solutions allow you to implement service charge and gratuity business rules with a minimum of fuss.

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Food Halls - November 29 2018

What is nutritional information and where can you find it?

Jonathan CrozierJonathan Crozier

Keeping track of ingredients and nutrients is particularly relevant if you manufacture your own products in order to avoid falling foul of government legislation or adversely affecting customers who suffer from allergies; some of which can be life-threatening.

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