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Retail 'know-how' that is aimed at giving subscribers a real insight into issues facing your business today.

Farm Shops - May 23 2019

Retail Awards: Are They Worth It?

Edward BerryEdward Berry

Awards are everywhere these days. With so many given out over an increasing number of categories, some people consider even taking the opportunity to enter as a waste of time. How valuable are they really? In this article, Edward Berry gives his unique perspective; having won a number of awards as a respected retailer, he now offers an insider's view on the awards process as a judge in the UK's food industry.

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Farm Shops - May 9 2019

Are you a Guerrilla?

John StanleyJohn Stanley

Let's face it, marketing that delivers positive results is far from straightforward and it is easy to get lost in the noise. Sometimes, to make an impact, you need to go outside the 'box' and just get creative with your thinking. Do it right and those around you will be talking about your brand for a long time.

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Farm Shops - April 3 2019

Effective Growth Through Promotions

Duncan SymeDuncan Syme

Whether you are starting a new business or looking to grow your existing store, promotions, done properly, are a great way to get your bottom line racing.

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Farm Shops - March 24 2019

Experience Matters

John StanleyJohn Stanley

Like it or not, we now live in an "Experience Economy", where, as the Harvard Business Review so eloquently put it, "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event."

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Farm Shops - March 12 2019

Curb Appeal

John StanleyJohn Stanley

In a rapidly changing retail world, we often spend too much of our time focusing on what's happening inside our stores while forgetting that the customer's journey starts from the outside. Using a few simple rules, you can make sure you are looking your best to give visitors to your store a consistently remarkable experience from start to finish.

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Farm Shops - February 26 2019

"Going Naked": The Drive Towards Zero Waste

John StanleyJohn Stanley

In its most basic form, zero waste is about significantly reducing, and eventually eliminating, the volume of resources that we send to be disposed of. Retailers in the Food Sector have an opportunity now to make a positive impact and, with the right approach, it can be good for your business as well as the environment.

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Farm Shops - February 20 2019

Rewarding Loyalty

Duncan SymeDuncan Syme

In the first of a series on customer loyalty and promotional offers, Duncan Syme considers how retailers need to focus on the customer's perspective and keep it at the heart of your offering.

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Delicatessens - February 11 2019

Quality Is Better Than Chocolate

Nigel BogleNigel Bogle

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives.

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Farm Shops - February 3 2019

Predictions In Retail

John StanleyJohn Stanley

In this series of blogs, we will explore the experience economy as it relates to the farm retail sector.

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Coffee Shops - December 6 2018

Service Charges & Gratuities - For Restaurants & Bars

Jonathan CrozierJonathan Crozier

In bar and restaurant environments, providing great service to your customers can set you apart from the competition. See how our flexible solutions allow you to implement service charge and gratuity business rules with a minimum of fuss.

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