Tag: Experience

Food Halls - July 16 2019

Make Your Customer The Hero

Edward BerryEdward Berry

Consider four areas of retail work – merchandising, staff, customers and tasks. Which is the most important? What if we had the most desirable product and best staff, but no customers? Tasks have to be performed, but the customer must always come first. To fulfil this, we need to engage good customer service - we need to put customers at the centre of the story.

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Food Halls - June 17 2019

'Day Makers' Grow Sales

John StanleyJohn Stanley

I remember the days when a major part of my workshops was focused entirely on customer service. Improve customer service and you can increase the average sale per customer; that was the motto for success. Retailing has changed though and successful retailers need to continue to find more ways in which you can create happy shoppers.

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Food Halls - May 9 2019

Are you a Guerrilla?

John StanleyJohn Stanley

Let's face it, marketing that delivers positive results is far from straightforward and it is easy to get lost in the noise. Sometimes, to make an impact, you need to go outside the 'box' and just get creative with your thinking. Do it right and those around you will be talking about your brand for a long time.

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Food Halls - March 24 2019

Experience Matters

John StanleyJohn Stanley

Like it or not, we now live in an "Experience Economy", where, as the Harvard Business Review so eloquently put it, "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event."

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